GV
Hotel Terms and Conditions
I.
Applicability, Usage & Express Consent
a. Usage
of this website and our hotels is conditioned on your acceptance of the terms
and conditions set out, which GV Hotel Group/gvhotels.com.ph may vary from time
to time at its sole discretion with or without notice.
b. The
usage of this website and our hotels constitutes your express consent to all
the terms and conditions as stated.
II.
Bookings
a. Reservations System
i.
For Advance
Bookings - All room bookings, changes, cancellations, or inquiries can only be
made either on-line at www.gvhotels.com.ph, or through phone, or through the
Front Office of the respective GV Hotel, subject to existing conditions which
are hereinafter provided.
ii.
For Same-day /
Walk-in Bookings – Room bookings can be made upon walk-in at the Front Office
of GV hotel.
b. Payment
i.
Full Payment must
be made at the time of booking.
ii.
For Online
Bookings – Payment may be made by:
1. Credit Cards – any Visa or Mastercard
2.
Online
Electronic Banking via Dragonpay.ph.
3. Over the Counter Bank Payment / Bank Deposit
via Dragonpay.ph.
4. Over the Counter Non-Bank Payment / Remittance
via Dragonpay.ph.
iii.
For Walk-in
Bookings, Payment may be made by Credit Card or Cash Only. Check is not an
acceptable mode of payment.
iv.
GV Hotel Group/gvhotels.com.ph
operates on a Pay as you Check-in or Reserve Policy. Full Payment of all
charges must be made upon booking of any reservation to
v.
Official Receipt for the entire
amount paid will be issued upon check-in. Guests are required to demand from
the front desk their Official Receipt. And report to GV Hotel Management, any
discrepancies therein.
c. Confirmation
i.
Bookings shall be
considered Confirmed and Guaranteed upon the issuance of a Booking Confirmation
Number (BCN), which shall be sent to the email registered with GV
Hotel Group/gvhotels.com.ph
ii.
All Charges must
be paid in full before we issue a Booking Confirmation Number (BCN). In the
Event that we issue a Booking Confirmation Number (BCN) for a booking which has
not been paid in full, we reserve the right to cancel the booking prior to
check-in or to disallow you to use our facilities, with or without notice.
iii.
Furthermore, we
reserve the right to cancel or refuse your reservations booking if in the
exercise of our reasonable discretion we determine that the payment of your
reservations booking has been done fraudulently or unlawfully.
d. Identification Requirements
i.
Booking for
yourself - We require all Guests checking in to the Hotel to present at least
one valid Government or Company Identification Card with Picture. To avoid any
inconvenience, kindly bring with you the Credit Card used to pay for your
booking.
ii.
If you are
booking for another person – Kindly give a photocopy of your ID and Credit Card
to the Third Person who will be availing of our facilities.
iii.
Additionally,
Foreign Guests will be required to present their Passports for verification.
e. Personal Information
i.
Upon Check-in you
will be required to provide personal information which will form part of our
file and shall be stored in your Guest Profile/Account.
f.
Room Hold /
Effectivity of Reservation
i.
The room
allocated to you will be reserved, from 2:00pm of the Expected Date of Check-in
until 4:59AM of the Day following. After which your entire booking will be deemed
cancelled and your payments will be forfeited in favor of GV
Hotel Group/gvhotels.com.ph.
g. Rebookings
i.
Changes in
booking details such as but not limited to change in name, date, number of
rooms, number of nights are allowed provided that applicable charges are paid,
and subject to the following conditions:
1. All changes shall be made at least 48 hours
before 2:00PM of your scheduled check-in date.
2. GV
Hotel Group/gvhotels.com.ph shall charge Php200 for every change in booking
details per change (VAT-Exclusive).
3. You may make the changes via gvhotels.com.ph.
4. Special Promotional Rates cannot be changed.
5. Any change shall be confirmed and accepted
only upon full payment of the applicable charges.
h. Cancellations
i.
GV Hotel Group/gvhotels.com.ph
allows cancellations subject to cancellation, provided that applicable charges
are paid and subject to the following conditions on paragraph G
1. Any Cancellation shall be made at least 48
hours before 2:00PM of your scheduled check-in date.
2. GV
Hotel Group/gvhotels.com.ph shall charge Php200 for the cancellation
(VAT-Exclusive).
3. Bookings
on Promotional/Discounted Rates cannot be cancelled.
i.
Refunds
i.
Payments made to GV Hotel
Group/gvhotels.com.ph are nonrefundable.
j.
Extension of Stay
i.
All requests for
extension must be made to the Front Desk at least 24 hours prior to your
expected check-out date.
ii.
Any extensions
shall be subject to availability of rooms and, the prevailing rate of the day
shall be applicable.
iii.
Payment shall
also be made upon request to confirm and guarantee the extension.
k. Check-out
i.
Guests are
required to check-out at 12:00NN of the scheduled check-out date.
l.
Room Availability
i.
GV Hotel Group/gvhotels.com.ph
does not practice overbooking of rooms to minimize unavailable rooms for
guests.
ii.
But should a Paid & Reserved
Room be unavailable, Guests hereby consent:
1. To be
assigned a room of the same class but of different bed configuration.
2. Or to
be upgraded to the next higher room classification, without any additional
charge, #1 or #2 at the discretion of GV Hotel Group/ gvhotels.com.ph.
iii.
However should there be no
available rooms of the same or higher classification, but a room of lower
classification, the guest shall be transferred on the available room, and shall
be reimbursed of the difference.
III.
Check-in and Check-out Times
a. Check in Time is from 2:00PM of the scheduled
check-in date until 4:00AM of the date following.
b. Early Check-in, is from 6:00AM to 1:59PM of
the scheduled check-in date, this is subject to availability, not guaranteed,
and is free of charge.
c. Check-out Time is strictly at 12:00NN of the
scheduled check-out date.
i.
If after 12:00NN
the guest fails to check-out for whatever reason GV Hotel
Group/gvhotels.com.ph reserves the right to:
1. Automatically extend the stay of the guest for
an additional one (1) night if the room is available with a corresponding
charges based on real time and current room rate for the day without further
notice to the guest/s; or
2. Remove all belongings found inside the room
and store the same in the luggage room with corresponding charges without
further notice to the guest/s.
The guest hereby
waives any and all of his rights and claims as against GV
Hotel Group/gvhotels.com.ph or any of
its officers, staffs and employees as a result of such removal and for any loss
and/or damage to any and all belongings by reason of such removal.
d. Daily Room Cleaning - is from 8:00AM to
6:00PM, should the housekeeping staff be unable to enter your room, it will be
cleaned the following day.
e. No
Smoking Policy
i.
GV Hotel Group/gvhotels.com.ph
operates all smoke-free Hotels.
IV.
Prohibited Items
a. Any illegal, prohibited or regulated drugs,
flammable liquid, bio hazard, heavy machinery;
b. any electronic/electrical appliances
c. pets, livestock;
d. any kitchen utensils for cooking purposes;
e. firearm and ammunition, and any other deadly
weapons;
f.
explosives,
flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter
refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen),
flammable liquids(such as paints, thinners, solvents), flammable solids,
organic peroxides (such as resins), poisons, infective substances (such as
viruses, bacteria), radioactive material (such as radium), corrosive materials
(such as acid, alkali, mercury, magnetic substances, oxidizing materials (such
as bleaches);
g. Any other item/s which, according to GV
Hotel Group/gvhotels.com.ph, may
disrupt directly or indirectly our hotel operation or interrupt other guests’
stay and/or are likely to endanger the persons or property in our hotel.
V.
Right to Refuse Accommodation
a. We reserve the right to refuse
accommodation/check-in or to terminate your booking or stop any event
immediately without any notice to you and without incurring any liability to
you and without having to refund or compensate you for any charges paid under the
following circumstances where:
i.
You fail to have
proper identification, fail to identify yourself to the reasonable satisfaction
of our staff or present upon our request the proper documents and permits
necessary for your stay as indicated herein;
ii.
You have not
fully paid any and all charges due to us;
iii.
You exhibited
violent behavior or caused disturbance at our facility or have abused our staff
or other guests whether physically or verbally;
iv.
The Government or
other authorities prohibits you from checking in at our facilities for any
reason;
v.
In our judgment,
you are not fit to stay in our facility due to drunkenness or you are under the
influence of prohibited drugs or your medication has impaired your judgment,
mobility or consciousness or your acts could compromise the safety and/or
comfort of our staff and other guests;
vi.
The payment of
your room rate is fraudulent (i.e. using a fraudulent credit card), the credit
card by which you paid for the rate has been reported lost or stolen;
vii.
You have
committed or suspected to have committed unlawful acts.
b. Unaccompanied Minor - Children below 18 years
old will not be accepted unless they are accompanied by his or her parents or
legitimate guardians as defined under Philippine laws.
VI.
Security
a. You shall voluntarily submit to any security
or health checks by us. You likewise authorize our hotel staff to enter your
room to prevent the commission of any crime or offense.
VII.
Conduct in our Facilities
a. If in
our reasonable opinion, you conduct yourself in a manner that endangers any
person or property, or obstructs or hinders the staff in the performance of
their duties, or you fail to comply with any instruction of our staff including
but not limited to prohibitions with respect to smoking, consumption of
alcohol, or you use any threatening, abusive or insulting words towards our
staff or you behave in a manner that causes discomfort, inconvenience, damage
or injury to other guest/s, we have the right to take and perform such measures
as we deem reasonably necessary to prevent the perpetration of such conduct.
You may be refused entry to our premises and/ or requested to leave and may be
prosecuted for offenses committed in our facilities.
VIII.
Limited Liability
a. We do not guarantee your safety against
accidents, death, acts of God, flood, riot, theft, or even acts of negligence
and all activities that have inherent risks to health and safety.
b. We reserve the right to retain your credit
card details and you consent to us debiting such amounts which you are
responsible for as a result of your or your guest(s) stay in the hotel and in
the event of damages you or your guest(s) caused to the room. these amounts may
be debited from your card without prior notification and you expressly agree to
use debit and charges.
c. We shall not be held responsible or liable for
any loss or damage to your property during your stay in our hotel. We have no
responsibility for any property left behind and/or damaged as a result of your
stay in our hotel.
d. You are advised to obtain personal insurance
to cover curtailment, and loss of luggage, personal effects, damages, personal
injuries and money/valuable belongings while in the Philippines.
e. The laws of the Philippines shall apply to the
GV Hotel Group/gvhotels.com.ph
website and the terms & conditions therein and court proceedings relating
thereto may only be commenced in Cebu City, Philippines.
f.
Statutory
requirements: the hotel is subject to statutory controls, including those relating
to fire, health, hygiene and safety. These requirements must be strictly
observed by you, your guests, and visitors at all times throughout your stay at
the hotel.
IX.
Data Protection & Disclosure
i.
We will retain
all personal information which you provide during booking.
ii.
We may need to
pass this information to other parties such as our licensees and/ or affiliated
companies; to security and/or credit checking companies, credit and debit card
companies, government and enforcement agencies and public authorities if so
required, or as required by law.
iii.
We shall not be
held liable for such acts of disclosure; and that any disclosure by us of the
information you have given to us will not render us liable for any and all
claims, losses, damages or liability whatsoever.